Question 1

Do I own the content?

Accepted Answer

Yes. Once delivered, everything is yours to use however you like.

Question 2

How long does it take?

Accepted Answer

About 3 days for all 100 pieces. Batch 1 lands within 24 hours of submitting your onboarding, Batch 2 within 24 hours after that, and Batch 3 within 24 hours after Batch 2. The 30-Day Starter arrives in a single batch within 24 hours.

Question 3

Do you post for me?

Accepted Answer

No – you post it yourself. A 100-day posting calendar is included so you always know what goes out when.

Question 4

What do I need to provide?

Accepted Answer

Your logo, brand colours, 10–40 photos or videos, and some info about your business.

Question 5

What if I don't like a piece?

Accepted Answer

You get 1 revision round per batch, covering up to 10 pieces. Brand or factual errors are always fixed free.

Question 6

Refunds?

Accepted Answer

All sales are final – once payment is made, no refunds are given. You get one revision round per batch (up to 10 pieces), and brand or factual errors we make are always fixed free.

Question 7

Is my data safe?

Accepted Answer

Yes. We're POPIA-compliant, use private storage, and delete raw uploads 90 days after your final batch.

Question 8

Payment options?

Accepted Answer

Pay securely by card via Stripe.

Question 9

Can I choose my mix?

Accepted Answer

Yes, within set ranges. On the 100-Day plan you choose 30–60 statics, 10–25 carousels, 15–35 reels and 5–15 videos, adding up to exactly 100 (default 50/15/25/10). The 30-Day Starter uses 9–18 statics, 3–8 carousels, 4–11 reels and 1–5 videos, adding up to 30.

Question 10

Do you film or use AI people?

Accepted Answer

No. Reels are animated explainers and motion graphics using your brand, photos and clips – not AI-generated live-action footage.

Questions? Sorted.